SVS Securities PLC is registered with the Information’s Commissioner’s Office as a Data Controller, for the processing of Personal Data under the General Data Protection Regulation (GDPR).
How we use your personal data
Our Privacy Promise
SVS promise you:
- To keep your data protected and private
- Not to sell your data to any third parties
- To give you control on managing and reviewing your marketing choices at any time
Personal information and the law
Who we are
SVS Securities Plc is the legal name of the company who holds your personal information, known as the ‘legal entity’.
How the law protects you
- To fulfil any contract that we have with you
- For any legal duty that SVS Securities Plc has
- When it is in our legitimate interest, or
- When you have provided SVS Securities Plc consent
- For reasons that are of substantial public interest, or
- To establish, exercise or defend legal claims
Where we collect personal information from
We may collect data about you or your business from the following sources:
- Your application form when you apply for one of SVS’ products or services
- Use of our website, mobile device apps, web chat or contact requests forms
- When you speak with us over the phone, included recorded calls or notes which are made
How long we keep your personal information
SVS securities will retain your personal information for as long as you are a customer. Once you have stopped being a customer we may keep your data for up to 10 years from that point. The reasons that SVS may keep your data are:
- To follow all rules that apply to SVS for keeping records
- To respond to a question or complaint raised, or to show whether you were given fair treatment by SVS
If you choose not to give personal information
SVS may need to collect personal information by law, to enter into or fulfil a contract which we have with you. You can choose not to give us your personal information, however, this will have the following effects:
- SVS may be prevented from fulfilling our contract with you or there may be delays in us fulfilling this contract
- There may be delays or prevention in SVS being able to do what is necessary by law
- It may result in SVS not being able to run your accounts or SVS may need to cancel any products or services you have
As we are defined as a ‘transactional site’ under the EU Privacy & Electronic Communications Directive, we will be unable to offer you online account services if you remove the cookies from your device, as you will be unable to use the sit securely.
The control you have
This section outlines your rights under law and regulation when it comes to your personal information.
The right to be informed – SVS have an obligation to provide ‘fair processing information’ typically through a privacy notice.
The right of access – customers are entitled to access copies of their personal information held by SVS. Please see section titled How to get a copy of your personal information, for further details.
The right to erasure – this allows you to delete, remove or stop using your personal information if there is no reason or need for us to keep it.
The right to ratification – all individuals have the right to have their data rectified if it is incorrect or incomplete. Please see section How to let us know if your personal information is correct, for further details.
The right to restrict processing – you are able to restrict the use of your data, this means that VS can only use it for certain things such as legal claims or to exercise legal rights.
The right to data portability – you can obtain and reuse your personal data for your own purposes.
The right to object – you can object to us keeping or using your personal information.
If you wish to object to how we use your data or delete the data we have or restrict how we use it please contact us at [email protected] or call us on 0203 700 0100 – lines are open Monday – Friday 8:00am to 6:00pm. Please note that all our calls are recorded and may be monitored.
How to complain
This section gives you information on how to contact us to make a complaint about data privacy. It also explains how you can get in touch with the relevant government regulator.
If you are unhappy with how we have used your personal information, please let us know. You can contact us at [email protected] or call us on 0203 700 0100 – lines are open Monday – Friday 8:00am to 6:00pm. Please note that all our calls are recorded and may be monitored.
As a customer, you also have the right to complain to the regulator, and if you are not happy with your outcome of a complaint regarding private information you can lodge an appeal. The Information Commissioner’s Office is the regulatory body in the UK, you can find out on their website how to report a concern.
How to withdraw your consent
You can withdraw your consent if you no longer want us to hold or use your personal information at any time. Please contact [email protected] if you want to do so.
By withdrawing consent this will only affect the information we use on the basis of consent. Please see further information about restricting the use of the information under ‘Your Rights’.
Please note that by withdrawing your consent, we will not be able to tell you about our products, services or various offers that may benefit you. We will, of course, continue to inform you of any important changes to the terms under which your account is operated.
How to let us know if your personal information is correct
Please let us know if you believe that the information which we have on record for you is incorrect, incomplete or out of date.
As an SVS customer, it is your right to question any of the information which we have about you and that you think is incorrect.
If you want to do this please contact us on [email protected] or call us on 0203 700 0100 – lines are open Monday – Friday 8:00am to 6:00pm. Please note that all our calls are recorded and may be monitored.
How to get a copy of your personal information
You are entitled, to a copy of all information and details we hold about you with no cost. If you wish to request all personal information you can do so by writing to us at:
SVS Securities Plc
4th Floor, Princes Court
7 Princes Street
Now under regulation, you have the right to get a copy of personal information as a digital file, so you can keep it for your own personal use or provide it to another organisation if you choose to. If you want to do this, please contact us on [email protected] or call us on 0203 700 0100 – lines are open Monday – Friday 8:00am to 6:00pm. Please note that all our calls are recorded and may be monitored.
How personal information is used
Who we share your personal information with
We may share your personal information with outside organisations such as authorities, third parties which allow us to provide our products and services. This is so we can run our business and obey the rules that apply to us.
The list of authorities which may supply your personal information to are:
- Central and local Government
- UK Financial Services and Compensation Scheme
- Law enforcement and fraud prevention agencies
- Financial Conduct Authority
- Agents, suppliers, sub-contractors and advisors – these are types of firms that we use to help us run accounts, policies and services
- Credit Reference agencies – these are companies such as Callcredit which we use to run anti-money laundering checks on when opening accounts.
- Other financial services companies - to help prevent, detect and prosecute unlawful acts and fraudulent behaviour
- Independent Financial Advisors – this could be someone who advises you on things like pensions or life assurance. We will not share any personal information unless they have your consent to ask us for it.
Sending data outside the EEA
SVS may only send your data outside of the European Economic Area (EEA) to:
- Follow your instructions
- Comply with legal duty
- Work with our suppliers who help us run your accounts and services
- Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Learn more on the European Commission Justice website.
- Put in place a contract with the recipient that means they must protect it to the same standards as the EEA. Read more about this here on the European Commission Justice website.
- Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA. You can find out more about data protection on the European Commission Justice website.